FAQ

Who are eligible for free FLU SHOT?

The flu shot is safe, effective and it’s FREE for People 65 and older Children and adults with chronic health conditions and their household contacts Health care worker Emergency responders Healthy children aged 6-23 month Household contact and caregiver of children aged 0-23 months Pregnant women who will be in their 3rd trimester during the flu season Residents of nursing homes and other chronic care facilities Owners and operators of poultry farms

When should I get my child vaccinated?

You can call your local Public Health Unit to arrange appointment for vaccinations. Please refer to the following link to locate a nearby Fraser Health public health unit.

http://www.fraserhealth.ca/find_us/locations/

Please refer to Immunize BC website for vaccine schedule:

http://immunizebc.ca/vaccine-schedules

What if I live in another province/another country (International Traveler)?

If you are just visiting BC for less than three months, you can use your Canadian provincial health card except Quebec residents. There will be a charge for any patients who do not have valid medical coverage in Canada. We accept patients who are from overseas or who do not have a medical coverage in Canada. Please contact our office for private office visit fee. We will provide you with the necessary documents you may need if you are eligible for a reimbursement from your private insurance plan such as traveler’s insurance plan.

Can I book an appointment at theWell Medical Clinic?

Yes, you can call us at least a day before and book an appointment to see a doctor. Even “walk-in” patients can call us at least a day before and book an appointment to see a doctor at the clinic.

Do I need to book an appointment to see the doctor?

No. The walk-in clinic is open from 9 am to 9 pm Mon-Fri and 9am-3pm on Saturdays. Some problems do require an appointment such as PAP tests and physical exams.

Can I book an appointment on the same day?

No, we are usually fully booked on the same day. However, if you call us before you come in, we can register your name on the walk-in list. In doing so, your wait time will be less than that of “walk-in” patients who came in by the door to register. Please give us a call to register your name on the walk-in list.

Why do I have to wait even with an appointment?

Our staffs are always working diligently to meet your appointment time and minimize your waiting time. However, depending on the daily patient volume and complexity of each patient’s condition, there may be some waiting period to see the doctor even with an appointment. We sincerely apologize for any inconvenience.

What is your cancellation policy?

Please call us at least 24 hours in advance when booking or cancelling an appointment. If an appointment is cancelled on the same day or if a patient does not show up for the appointment more than three times, $60 cancellation fee will be charged.

Do you have a print-out for doctors’ schedule?

No, we are a busy walk-in clinic with multiple doctors working at same time. Our doctors’ schedule can change in a short notice. Please call the office to check doctors’ schedule to avoid any inconvenience.

Why does the clinic sometimes stop accepting patients prior to their posted closing time?

The Medical Services Plan (MSP) places restrictions on the number of patients that a doctor can see in a day. The doctors can reach their maximum number of patients before the clinic closing time. We recommend that you call us to register on walk-in list before you come in.

What services are not covered by MSP?

MSP does NOT cover fees for any forms, including sick notes, driver’s physicals and work physicals. Please call us if you have any questions regarding what is not covered by MSP and BCMA recommended fee guideline.

What if I do not have valid medical coverage on the day of visit?

If your Care Card is not valid on the day of the visit, there will be a charge for the visit. We urge you to contact MSP to resolve the issue.

Where can I get travel vaccination?

Please contact a travel vaccination clinic near you.

What kind of vaccinations do you provide in your office?

Currently, we have the following vaccines available, tetanus, pneumonia, Human papilloma virus (for prevention of cervical cancer), and whooping cough. In October/November every year, flu shots will be available. Flu shots are free for those patients in the “priority group”, who can receive flu shot for free as soon as it becomes available. Please see the below for eligibility. We are continuously updating vaccination program at the clinic so please contact our office for available vaccines. For any other questions about vaccinations, please visit

http://immunizebc.ca/

Does my child have to be with me to discuss his/her care?

Yes, in order for the doctor to discuss care of your child, it is necessary for the child to be present.

Will you call me with my test results? Can my family member visit the clinic for my results?

Test or lab results will not be given over the telephone, or to an individual other than the patient. Please come in to see your doctor for your test results or any other chart related information. You will only be called to follow up if your result is abnormal and the doctor wants to follow up with you.

Do you give out advice over the phone?

No, we are unable to give out any advice or consultation over the phone, including prescription renewals.

ICBC & Worksafe BC

I injured myself at work. What should I do?

If you are injured at work, you need to see a doctor to report your work related injury to WorkSafe BC. You need to fill out a form with your information and work information with complete address including postal code. Please bring your WCB claim number if it is available on the day of visit. We highly recommend that WCB patients to see one doctor for continuous care. For any other information, please visit
http://www.worksafebc.com

I got into a car accident. What should I do?

You need to report the accident to ICBC and you will be given a claim number. Please bring the ICBC claim number when you come in to see a doctor. If you are in pain and wish to receive treatments from a chiropractor, acupuncturist and/or massage therapist at the clinic, please provide us with your ICBC claim number and adjustor information (name, direct phone number, and fax number). We will contact your ICBC adjustor for ICBC treatment coverage. For chiropractic treatment, once ICBC program is approved, there is no charge to the patients. For any other information regarding ICBC, please visit
http://www.icbc.com

PAP & BREAST exams

What is PAP smear exam/test and when should I do my Pap test?

Pap smear test is a screening test for cervical cancer. BC Cancer Agency recommends that the screening exam should begin at age 21 or approximately 3 years after first sexual contact, whichever occurs first. Women who have never had any sexual contacts do not need to be screened. It is recommended that patients have the PAP exam in their mid-cycle, preferably day 14 of your menstrual cycle. You need to book an appointment to do PAP test and female doctors are working at theWell Medical Clinic. If you wish, you can request to book an appointment with a female doctor for the PAP test.

What is screening mammogram?

The doctor will also perform a breast exam during your PAP exam visit. If you are eligible, you will be given an information sheet on screening mammography program provided by BC Cancer Agency.

Please visit http://www.smpbc.ca/default.htm for further information.

Do you provide any other women’s health medical services?

IUD Placement /removal can be performed at theWell Medical Clinic. Please call us to book an appointment.